Right of Withdrawal

You have the right to withdraw from your purchase contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract by means of a clear written statement (e.g. a letter sent by post or an e-mail).

Ankermann Computer e.K.
Alemannenstr 2
D-79331 Teningen
Germany
E-Mail: info@ankermann.com

You can use our sample withdrawal form but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from the purchase contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that was used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

You bear the direct costs of shipping the goods back to us.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Note on withdrawal

We would like to point out that you have a duty of care towards us to pack the PC well so that it arrives undamaged.
You can find a diagram here that explains step by step how the withdrawal works.